Recently, some Netflix users encountered difficulties while trying to launch Netflix, and the error message they were presented with did not clear things up. Netflix was contacted about the incident, and some representatives of the company offered us more details to make us understand what exactly happened.
A few days ago, a number of outlets reported that some Roku devices, along with older Samsung or Vizio TVs, will lose Netflix support starting next month. In addition, Netflix announced in its support page that owners of affected devices will start receiving error messages. The company blamed the changes on unspecified “technical limitations.”
A spokesperson made a statement on behalf of Netflix, saying: “We’ve notified all impacted members with more information about alternative devices we support so they can keep enjoying Netflix uninterrupted.”
The company added that only a small portion of users will be affected by the changes, but this still does not explain why this is happening.
According to the same spokesperson, Netflix is working on improving its product, but older devices running Windows Media DRM will just not be capable of withholding newer versions of the app. Starting in 2010, Netflix has been using Microsoft PlayReady. Therefore, beginning with December 2, users that own olde devices that can’t be upgraded to PlayReady will lose access to the service.
Even more, Roku representatives said that the majority of the affected devices are around a decade old, so the hardware will not be able to keep up with new software versions forever.
Here is a list of Roku devices that won’t have access to Netflix anymore:
- Roku SD (N1050)
- Roku HD-XR (N1101)
- Roku HD (N1100, 2000C)
- Roku XD (2050X, 2050N, 2100X, 2100N).
Vizio, on the other hand, said that its affected devices date back to around 2012-2014, including some Smart Tvs with VIZIO Internet Apps.