It seems that not only Apple is targeted by lawsuits accusing the questionable quality of iPhone phones, Samsung facing similar claims from Galaxy S20 phone owners.
Apparently, the grievances are related to the insufficient protection of the camera mode, the mineral glass applied over the main camera having the tendency to crack or break completely without the involvement of an external factor (eg hitting the phone). Although the problem is not so widespread that we find out about these unpleasant experiences through conventional news channels, the incidents would still be numerous enough to justify an official announcement from Samsung and the solution by free repair of the reported defects. It’s just that the South Korean manufacturer has tried to cover up the situation, in violation of laws that protect the interests of consumers.
According to the law firm Hagens Berman, the lawsuit filed against Samsung includes allegations of fraud, breaches of the warranty contract, and multiple violations of consumer protection laws.
The first information about the problems with the spontaneous breaking of the mineral glass applied on the main camera module appeared shortly after the launch of the Galaxy S20 family of phones. Most of the reported incidents have as a distinctive element the breaking of the mineral glass without the involvement of an external factor, even if the phone is in a protective case and is theoretically well protected.
Faced with the accusations brought officially, a Samsung Care representative also offered the first concrete explanation regarding the nature of the incident. According to him, the problems would be caused by “the accumulation of pressure under the glass panel and not the gesture of consumers to hit the phone with a hard body”. Although the statement provided by Samsung de facto confirms the existence of a manufacturing defect in Galaxy S20 phones, the manufacturer hesitates to announce a free repair campaign, asking unlucky users between 100 and 400 dollars to fix the defect spontaneously.
Andrew is half-human, half-gamer. He’s also a science fiction author writing for BleeBot.