In some cases, WhatsApp may not work as expected. Most of them can be fixed easily by following a few easy steps. Read below to learn how to the app up and running on your device in a few minutes.
- Track down the source of the issue
If WhatsApp doesn’t seem to work on your device, it is essential to identify the source of the problem. The service may run into server issues from time to time, and you can check to see if it down by going to one of several websites that offer live feedback about the state of important services.
If one or several websites show that the service is down, you will have to wait until the problem is fixed by the developers.
- Verify your internet connection
You can verify your active internet connection to see if it is the culprit. Disable and enable Wi-Fi and try to launch the app again. If it doesn’t work, use a different app to visit a website or stream content. In some cases you may be too far away from the router, and the quality of the connection is compromised.
- Wipe the cache
Clearing your cache could solve the problem, and the task is easy to complete. Start by going to the Settings menu and look for the Apps section. Track down WhatsApp and tap on the Force stop button which can be found in the upper area of the screen. Clear the cache by tapping on the Storage section and tapping on the Clear cache option.
- Reinstall the app
Flawed versions of WhatsApp have been released in the past, and they may contain bugs that hamper the functionality of the app. Try to uninstall the app and reinstall it again with the help of the Play Store. It is also important to download the latest updates for the app since older versions cannot connect to the service.