WhatsApp is the most popular messaging app in the world, with millions of active users each month. While the app is quite good, some users may encounter problems when they wish to launch the app.
Read below to learn how to fix common problems in a few minutes.
Can’t install the app
The app cannot be installed on devices that don’t run Android 2.3.3 or better. Go to Settings/About Phone to check the OS version of your device.
Those who wish to install the app without using the Play Store can do so by accessing the official website. Keep in mind that you will have to enable the installation of apps downloaded from external sources by going to Settings/Apps/Unknown Sources.
The app didn’t send the activation code
This issue tends to surface when you didn’t enter the correct number. Check to see if your phone number was entered correctly, and the right country is selected from the drop-down list. It is also important to note that you have to select the country from which the SIM card was bought, the country in which you are living right now. There is also the option to request a voice call.
I cannot connect to WhatsApp
Several steps can be taken in this situation:
- Check to see if the latest version is installed on your device. If this is not the case, update the app and try to launch it again.
- Verify if you have an active internet connection.
- Delete the cache of the app by going to Settings/Apps/WhatsApp/Clear Cache.
- Uninstall and reinstall the app.
- My contacts do not appear within this app
Several reasons may explain this issue. Maybe they don’t have a WhatsApp account associated with the number. It is also possible that they no longer use the app, or WhatsApp has not been updated to the latest version.
Voice calls issue
A poor internet connection is a prime culprit in this situation, but it is also likely that the other person may also experience connection problems. Try to use a Wi-Fi connection if possible.