WhatsApp Business is a particular version of the popular texting app specifically designed for small business owners. With the help of this app, you can create catalogs to showcase your products or services, connect with customers in the most natural way possible, sort messaged, and use new tools.
Even more, through WhatsApp Business, you can provide customer support and send notifications to customers.
When owning a business, no matter how small or large, it is essential to have a presence on as many platforms as possible. WhatsApp will help you efficiently communicate with your customers and grow your business.
If you have two separate phone numbers, one for personal use, and one for business, you can use both WhatsApp Business and WhatsApp Messenger on the same phone, registering them with different numbers.
WhatsApp Business Features
When it comes to features, WhatsApp Business includes all of the features available in WhatsApp Messenger, plus some additional ones, such as:
- BUSINESS PROFILE: Put together a profile for your business that will come in handy for your customers when searching for valuable details, like website, location, and contact info.
- BUSINESS MESSAGING TOOLS: Improve your response time using Away messages, that let your customers know you are not available at the moment, or Greeting messages that are automatically sent when customers first message you.
- LANDLINE/FIXED NUMBER SUPPORT: WhatsApp Business can even be used with a landline phone number
WhatsApp Business was built on top of WhatsApp Messenger, including all of the standard features, like the ability to send multimedia, free calls and international messaging, group chat, offline messages, and more.
Before creating a WhatsApp Business account, you should know that if you restore chat backup from WhatsApp Messenger to WhatsApp Business, you will no longer be able to restore it back to WhatsApp Messenger. However, if you think you may want to go back at some point, you should copy the WhatsApp Messenger backup on your phone to your computer before you set up WhatsApp Business.